Tractor Supply Company expands experience management program with SMG
With SMG’s experience management platform, Tractor Supply is capturing employee feedback from more than 32,000 team members and real-time customer feedback across more than 1,800 stores and its growin
New research highlights summer travel trends amid the pandemic
SMG has introduced new research to help convenience store brands understand how the pandemic is impacting summer travel plans.
OneOncology advances cancer care mission with patient experience management provider SMG
OneOncology is using SMG’s patient experience platform to capture patient feedback and measure the quality of patient interactions across the continuum of care.
New study highlights consumer preferences driving off-premise restaurant trends
SMG has introduced new research highlighting off-premise dining trends in the restaurant industry.
SMG announces industry-first data integration to help restaurant brands manage third-party delivery ratings and reviews
SMG is ingesting ratings and review data from third-party delivery providers to help brands keep pace with this surging unsolicited feedback channel.
New research highlights how COVID-19 is impacting UK consumer behaviour and future intentions
New wave of BrandGeek research from the UK highlights how coronavirus is impacting consumer behaviour and how consumers expect their shopping habits to change.
Third annual study from SMG highlights the impact of third-party delivery on the restaurant industry
SMG has closely followed the rise of off-premise dining and third-party delivery to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty.
New SMG research highlights how COVID-19 is impacting consumer behavior in the restaurant industry
With traffic down across the nation, winning brands are operating with agility, delivering a contactless experience and seeing the average ticket amount increase.
SMG enhances its digital customer experience solution to help brands increase conversion
Enhancements to the digital customer experience solution help clients collect unsolicited feedback from both purchasers and non-purchasers and provide a fast, frictionless digital experience.