McArthurGlen Designer Outlets partners with leading retail customer experience management firm SMG
McArthurGlen Designer Outlets partners with leading retail customer experience management firm SMG
Europe’s leader in designer outlet shopping chose SMG for its differentiated approach and focus on driving business outcomes.
Mar 04, 2020
2
min read
Independent research firm recognizes SMG as a Strong Performer in customer feedback management platforms evaluation
Independent research firm recognizes SMG as a Strong Performer in customer feedback management platforms evaluation
SMG has been named a Strong Performer by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020.
Feb 11, 2020
1
min read
SMG selected to elevate Cousins Subs’ guest experience program
SMG selected to elevate Cousins Subs’ guest experience program
Cousins Subs®, a family-owned, fast-casual sub shop, has selected SMG to advance its customer experience management program with real-time guest feedback and on-demand reporting.
Jan 30, 2020
2
min read
Service Management Group announces executive changes to further its customer-centric culture
Service Management Group announces executive changes to further its customer-centric culture
SMG announces four leadership appointments to further its strategic roadmap and customer-centric culture.
Jan 16, 2020
2
min read