Expert Spotlight with Jami Ferguson | How the Product Management Director guides SMG’s product roadmap
SMG’s Product Management Director Jami Ferguson talks about the field of project management, tech developments in CX, and wisdom learned from hockey.
3 Ways to Provide a Convenient + Contactless Customer Experience
Here are 3 ways to capitalize on technology and trends to delight customers with convenient contactless experiences.
2 Restaurant Brands that Demonstrated Customer Experience ROI
The restaurant industry is having to work even harder to meet the evolving needs of today’s consumers, who are reporting heightened financial concerns due to the volatile economy. These concerns are r
How restaurants and grocery stores can implement sustainable practices that customers want
“Sustainability” isn’t just a buzzword brands can throw around without taking action or factoring it in to the customer experience. Today’s consumers are
How to leverage digital invitation methods to collect richer customer feedback
Learn how to utilize digital invitations to gather more meaningful customer feedback, enriching your understanding of customer needs, preferences, and satisfaction.
The economic impact of a customer experience management program on your business: How to potentially develop 550% ROI in 3 years or less
An experience management (XM) program can drive changes across your business that increase loyalty, reduce churn, and generate revenue—and even the
Expert spotlight with Michael Beesley | How the Engineering VP contributes to SMG’s continued innovation in customer experience management
Learn about the innovative contributions of Michael Beesley, SMG’s VP of Engineering, to customer experience management.
New employee engagement research answers your top 3 questions on overcoming today’s challenging labor market
Employee engagement research shows what potential employees are looking for in today's tight labor market.
Close the gap across touchpoints to deliver a consistent digital experience
Follow these 4 steps to advance your digital experience strategy, provide consistency at every touchpoint, and drive customer loyalty.