SMG launches delivery experience initiative to uncover customer insights and improve the off-premise experience
Made up of leading convenience store and restaurant brands, the group will connect industry leaders, inform SMG’s ongoing research and provide brands with insights to improve this increasingly importa
CEFCO to Reimagine ‘Voice of the Customer’ Program
Discover how CEFCO aims to overhaul and optimize their Voice of The Customer program for more targeted customer engagement.
CEFCO partners with SMG to reimagine its voice of the customer program
Following an extensive evaluation of customer experience vendors, CEFCO chose SMG for its strategic focus, industry-leading benchmarks, field engagement model and ability to uncover actionable insight
Enmarket Engages SMG for Loyalty Initiative
Enmarket collaborates with SMG to boost their customer loyalty initiatives, aiming to drive repeat business and customer retention.
Enmarket Raises Its Customer Experience Game
Learn how Enmarket is elevating its customer experience strategy to improve customer satisfaction and build a stronger brand presence.
Enmarket partners with SMG to advance its customer experience management program
The regional convenience store chain is partnering with SMG to amplify the voice of the customer, enhance the customer experience and drive brand loyalty.
Restaurant customers won't use your app if its missing these 3 things
Find out the three essential features for restaurant apps to attract and retain customers.
New study highlights three key findings to help QSR brands deliver a better app experience
With digital usage on the rise across the restaurant industry, SMG collected feedback from 16,000 respondents to understand what consumers want from branded quick service restaurant apps.
SMG Partners with SafetyCulture
SMG teams up with SafetyCulture for enhanced customer experience.